FAQ

Where do you ship?

We currently ship only within the United States.

How much is shipping?

Standard shipping is free for every United States order, with no minimum purchase requirement.

When will my order arrive?

Order processing takes 1–2 business days. After dispatch, transit normally takes 4–6 business days. Weekends, public holidays, carrier disruptions, severe weather, and address issues can affect timing.

Will I receive tracking?

Yes. Tracking information is provided when the order ships. A new tracking number may require a short activation period at the carrier.

Can I change or cancel an order?

Contact us as soon as possible. We can consider a cancellation or address correction before shipment processing. After dispatch, a return is handled under the Refund Policy.

What is the return window?

You may request an eligible return or exchange within 30 days after delivery. We provide a free return label, pay approved return shipping, and do not charge a restocking fee.

What if an item is damaged, defective, incorrect, or missing?

Contact us with the order number and a description of the issue. We pay the return shipping cost and provide an appropriate replacement, exchange, or refund under the Refund Policy. Change-of-mind exclusions do not restrict remedies for these order problems.

How are refunds issued?

Approved refunds return to the original payment method and are processed within 10 business days.

Which payment methods are accepted?

We accept credit and debit cards from Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Checkout is processed in USD.

How can I contact customer service?

Contact