Privacy policy

Scope of this policy

This Privacy Policy explains how our online store collects, uses, discloses, retains, and protects personal information when you browse, create an account, place an order, contact customer service, or otherwise interact with us. It also describes choices and rights available to United States residents, including rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, together referred to as the CCPA/CPRA.

Information we collect

We may collect identifiers and contact details such as your name, email address, telephone number, billing address, shipping address, account credentials, and device identifiers. We also collect transaction details, items viewed or purchased, payment and fulfillment status, customer-service communications, approximate location derived from an IP address, browser and device information, cookie identifiers, and information about how you use the storefront.

Payment card information is handled by authorized payment providers. We receive transaction confirmations and limited payment details needed to complete an order, prevent fraud, issue refunds, and maintain accounting records.

How we use information

We use personal information to operate the storefront, process and deliver orders, provide tracking, manage returns and exchanges, respond to inquiries, secure accounts, detect fraud, comply with legal duties, maintain business records, improve site performance, measure advertising, and present relevant marketing where permitted.

Cookies and similar technologies

Cookies, pixels, local storage, and comparable technologies support essential storefront functions, remember preferences, maintain a cart, analyze traffic, prevent abuse, and measure marketing performance. Some cookies are necessary for the site to work. Where required, you may manage optional cookies through the available privacy controls or through your browser settings. Blocking certain technologies can affect site functions.

Google Ads, remarketing, and conversion tracking

We may use Google Ads services, including remarketing and conversion tracking, to understand whether advertising leads to visits or purchases and to show relevant advertisements on other websites. Google and its partners may use cookies or similar identifiers for these purposes. You can manage Google advertising personalization through Google’s advertising settings and can use available browser or device controls to limit tracking.

How we disclose information

We disclose information only as reasonably necessary to service providers that support ecommerce hosting, payment processing, fraud prevention, analytics, advertising, order fulfillment, shipping, customer support, security, and professional advice. We may also disclose information to comply with law, protect rights or safety, respond to lawful requests, or complete a business transaction. Service providers are expected to use information for the contracted purpose and to protect it appropriately.

CCPA/CPRA disclosures

California residents may have the right to know the categories and specific pieces of personal information collected, the sources and business purposes for collection, and the categories of recipients. They may also request access, correction, or deletion, receive a portable copy where applicable, and opt out of the sale or sharing of personal information for cross-context behavioral advertising. We do not discriminate against a person for exercising a privacy right.

Depending on how advertising technologies are legally classified, certain disclosures to advertising partners may be considered a sale or sharing under the CCPA/CPRA even when no money changes hands. You may submit a “Do Not Sell or Share My Personal Information” request through the storefront’s privacy choices mechanism when available or by contacting us. We honor qualifying opt-out preference signals, including Global Privacy Control (GPC), as required by applicable law.

Exercising privacy rights

To request access, correction, deletion, portability, or an opt-out, contact us using the details below and describe the request. We may verify your identity and authority before acting. An authorized agent may submit a request when legally permitted, but we may require proof of authorization and direct identity verification. If we deny a request, we will explain the reason and any available appeal process required by law.

Data retention

We retain personal information only as long as reasonably necessary for the purposes described here, including order fulfillment, customer support, fraud prevention, dispute resolution, tax and accounting duties, warranty records, and enforcement of agreements. Retention periods vary according to the type of record and legal obligations. Information is deleted or de-identified when it is no longer needed, subject to lawful exceptions.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage method is completely secure, so we cannot guarantee absolute security. You are responsible for keeping account credentials confidential and for notifying us if you suspect unauthorized access.

Children’s privacy

The storefront is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. A parent or guardian who believes a child provided information may contact us to request review and deletion.

Third-party services and links

The storefront may link to services governed by their own privacy notices. We are not responsible for another organization’s privacy practices. Review the notice of each third party before providing information.

Policy changes

We may revise this policy to reflect operational, legal, or regulatory changes. The current version is posted on this page, and material changes take effect as permitted by law.